Ultimate Tax Prep Pro Guide: Master Client Relationships

    Comprehensive guide to building strong client relationships during tax season through professional service and effective communication.

    2025-03-12
    10 min read
    Ultimate Tax Prep Pro Guide: Master Client Relationships

    Objective: Collect and verify all necessary documents to ensure accuracy and completeness. Enter data into systems.

    Steps:

    • Provide Checklist and Guidance: Share a detailed checklist with the client, including required documents such as W-2s, 1099s, receipts, prior-year returns, and industry-specific forms. Offer clear instructions on secure submission.
    • Review and Organize: Review the source documents for completeness and flag any missing or unclear items from the organizer.
    • Document Submission Follow-Up: Set deadlines for submission and send reminders as needed. Follow up with clients if submissions are incomplete or missing.
    • Organize and Digitize: Log received documents in a centralized system or DMS. Systematically name & categorize each file (e.g., income, deductions, credits).
    • Preliminary Completeness Check: Confirm required docs are present and flag ambiguities for clarification.
    • Client Clarifications: Contact the client promptly about missing info and document the interaction.
    • Engagement Letter: Obtain a signed engagement letter and/or invoice the client if your firm workflow requires it.

    Best Practices: Maintain a structured, secure digital filing system. Create templates for standard client comms. Automate engagement-letter signing and status updates through Juno Preparer.

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    Step 2: Initial Preparation – Analysis

    Objective: Analyze documents for further follow-ups and data needs.

    Steps:

    • Initial Review of Collected Documents: Identify major income sources, deductions and credits; organize data into categories.
    • Check for Missing or Status-Change Information: Compare docs against requirements; review organizer answers for items needing follow-up.
    • Create Initial Workpapers & Note Key Findings: Start a tax binder; record opportunities and issues.

    Delegation: Staff Accountant Best Practices: Use Juno’s AI data-entry and draft workpaper generation to speed through the first pass.

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    Step 3: Return Preparation

    Objective: Prepare an accurate, compliant tax return.

    Steps:

    • Complete data entry in tax software.
    • Consider Tax Law Changes: Identify recent changes in tax laws or regulations that may impact the client's return (see IRS Publication 526 for charitable deduction rules).
    • Identify Inconsistencies or Red Flags: Look for discrepancies, audit triggers, large variances YoY.
    • Check (again) for Missing Information: Create a client follow-up list if needed.
    • Review vs Prior Year: Compare key lines for consistency.
    • Update Workpapers: Summarize observations for reviewer.

    Delegation: Staff Accountant Best Practices: Let AI flag deduction outliers and suggest savings strategies.

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    Step 4: Review

    Objective: Ensure accuracy and compliance of the completed return.

    Steps:

    • Verify Data Entry: Cross-check against source docs.
    • Cross-Check Calculations: Use software tools and manual spot checks.
    • Review for Missing Deductions/Credits.
    • Peer Review: Independent pass by senior or manager.
    • Document Observations & Resolutions.

    Delegation: Senior Accountant / Tax Manager Best Practices: Standardized checklists + Juno’s AI YoY comparison cut review time by 40%.

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    Step 5: Client Delivery and Approval

    Objective: Deliver and review the return with the client; obtain approval.

    Steps:

    • Prepare delivery letter with filing & payment instructions plus savings insights.
    • Schedule a meeting; walk through key points.
    • Obtain signed e-file authorization.

    Delegation: Partner or Senior Accountant Best Practices: Use plain language explanations and automate packet delivery / e-signatures with Juno Preparer.

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    Step 6: Filing and Documentation

    Objective: File the return and ensure proper record-keeping.

    Steps:

    • E-file (or mail) the return.
    • Provide the client with a copy + commentary.
    • Store all documentation securely for the statutory retention period.

    Delegation: Admin Staff Best Practices: Automated e-filing & secure DMS ensure compliance and audit readiness.

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    Putting It All Together

    By following this six-step framework, and automating wherever possible, you will create a scalable, repeatable workflow that frees your team to focus on higher-value advisory work. Firms that implement Juno Preparer report up to 45 percent faster prep cycles and a 30 percent reduction in review corrections, allowing staff to reinvest hours into client strategy sessions.

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